YOYO CARS LIMITED TERMS OF USE

1. Definitions and contract structure

“Driver” means an independent person or business that offers transport through the Platform. “Rider” means a person requesting passenger, Tuk Tuk, cargo, Movers or another available service. “Trip” means a booking or transport request recorded by the Platform. “User” includes a Rider, Driver, account holder or website visitor.

Our Privacy Policy, any fare, cancellation, safety, wallet or service rules clearly presented in the Platform before the relevant transaction, and any supplemental terms accepted for a particular service form part of these Terms. If supplemental terms conflict with these Terms, the supplemental terms control only for that service and only to the extent of the conflict.

2. Eligibility, authority and accounts

2.1 Eligibility

You must be at least 18 years old, legally capable of contracting and permitted by law to use the relevant service. A person acting for a company or vehicle owner confirms that they have authority to bind that person or entity.

2.2 Accurate registration

You must provide complete, current and truthful information, including your legal name, a phone number under your lawful control, and any identification, licence, vehicle, ownership, insurance or payment information requested for the service. You must promptly update material changes. Providing forged, stolen or misleading information is a serious breach and may be reported to the lawful authorities.

2.3 Account security

Your account is personal and may not be sold, lent, shared or transferred. Keep passwords, PINs and one-time codes confidential; use reasonable device security; and immediately report suspected unauthorised access. You are responsible for activity you authorise or negligently permit, but nothing in these Terms makes you responsible for loss caused by YOYO CARS in breach of a non-excludable legal duty.

2.4 Duplicate and linked accounts

Unless we approve otherwise in writing, one person may maintain no more than one Rider account and one Driver account. We may link records that reasonably appear to concern the same person, investigate duplicates, correct phone-number formatting and suspend conflicting accounts. We will not confiscate a legitimate wallet balance merely because duplicate accounts exist. Funds may, however, be temporarily restricted while ownership, fraud, chargebacks, debt or legal obligations are investigated.

2.5 Verification

We may verify information directly or through authorised providers and may ask for additional evidence. Verification reduces some risks but is not a guarantee of identity, character, roadworthiness, insurance, safety or future conduct. Users must still exercise reasonable care.

3. Nature of the Platform

YOYO CARS provides technology that helps Riders submit transport requests and helps independent Drivers discover and accept suitable requests. Except where the Platform expressly states otherwise or applicable law provides otherwise, the Driver—not YOYO CARS—provides the transport service, controls the lawful manner of performing it and is responsible for the vehicle and driving conduct.

YOYO CARS does not own or operate a Driver’s vehicle merely because the vehicle or Driver appears on the Platform. We may establish safety, quality, eligibility, pricing, fraud-prevention and platform-use rules without assuming ownership of a Driver’s business or vehicle.

The legal character of a relationship is determined by applicable law and the actual facts. Nothing in these Terms overrides a status or duty that the law makes mandatory.

4. Driver obligations

Every Driver represents and undertakes throughout each period of Platform use that the Driver:

• holds every licence, permit, qualification and approval legally required for the Driver and the requested transport;
• owns the vehicle or has clear, current and sufficient permission from its legal owner to use it for the offered commercial activity;
• uses a roadworthy, properly maintained, registered and insured vehicle suitable for the category and load shown;
• complies with traffic, transport, employment, tax, insurance, safety, accessibility and cargo laws;
• does not drive while impaired, dangerously fatigued, distracted or otherwise unfit;
• does not overload the vehicle or transport unlawful, undeclared, hazardous or regulated goods without every required approval;
• uses only the approved account and vehicle and does not allow an unapproved substitute to perform a Trip;
• checks the Rider, route, service and load information before starting; and
• accurately records arrival, start, progress, completion, cancellation and payment status.

A Driver is responsible for claims arising from the Driver’s unauthorised use of a vehicle or breach of these obligations. YOYO CARS may require documentary proof and may remove or suspend a Driver or vehicle where there is a reasonable safety, identity, fraud, compliance or quality concern.

5. Rider and sender obligations

Riders and senders must provide accurate pickup, destination, passenger, item, weight, access and handling information. They must use the correct service category, behave lawfully, respect Drivers and vehicles, supervise dependants, use available safety restraints, and avoid conduct that distracts or endangers a Driver.

You must not use the Platform to request or arrange unlawful activity; weapons or prohibited substances; stolen property; undisclosed dangerous, perishable or regulated goods; human trafficking; harassment; exploitation; fraud; or any transport requiring a licence you do not hold. You are responsible for lawful packing, labelling and disclosure of cargo and for loss caused by inaccurate or concealed load information.

6. Booking, matching and Trip records

A request is not guaranteed to be accepted. Driver availability, estimated arrival, route, distance, duration, category and fare information may be affected by location accuracy, traffic, network availability, user input and third-party map data. A Trip is formed when the Platform records a valid acceptance or other confirmation specified for that service.

Before travel begins, both parties should compare the assigned account, vehicle, registration, pickup, destination and service details with the active Trip. A User should not proceed where a material detail does not match.

Subject to proof of manifest error, fraud or unlawful alteration, server-side booking, location, acceptance, status, message, payment and audit records may be used as evidence of Platform activity. A screenshot or locally stored device value does not override the authoritative server record merely because the records differ.

YOYO CARS may correct a genuine technical or clerical error, preserve audit history and notify affected Users where reasonably practicable. We will not alter a completed financial obligation arbitrarily.

7. Fares, fees, cancellations and adjustments

The Platform will display or otherwise communicate the fare, estimate, pricing method or applicable fee before confirmation where reasonably practicable. A displayed estimate may change only for a lawful and disclosed reason, including a User-requested route or service change, materially inaccurate Trip information, waiting time, tolls, taxes, cancellation rules or a correction of manifest error.

Applicable service fees, Driver commissions, cancellation charges and refund conditions are those shown for the transaction or in an incorporated policy. We may change future prices prospectively, but will not retroactively increase a completed charge without a lawful basis.

A User disputing a charge should contact support promptly with the Trip reference and supporting information. YOYO CARS may investigate, preserve records, consult the payment provider and make a reasoned adjustment. Statutory refund and consumer rights are not waived.

8. Wallets, payments and withdrawals

8.1 Payment providers

Payments, collections and withdrawals may be processed by licensed mobile-money operators, aggregators, banks or other payment providers. Their systems and lawful terms may also apply. YOYO CARS is responsible for its own obligations but is not responsible for an independent provider’s outage, reversal or error beyond the responsibility imposed on YOYO CARS by law.

8.2 Wallet record

The in-app wallet is an electronic accounting record used for Platform transactions; it is not represented as a bank deposit or interest-bearing account. The server-side ledger, reconciled with confirmed payment-provider records, determines the available balance subject to correction of proven errors.

8.3 Authorised transactions

You authorise YOYO CARS and its payment providers to debit, credit, reserve, reverse or settle amounts necessary to complete a transaction you requested, apply a disclosed fee, correct a duplicate or failed transaction, process a lawful refund, respond to a chargeback, or recover a proven amount you owe. Each adjustment must have an auditable reason and may not create a withdrawal beyond the verified available balance.

8.4 Withdrawal safeguards

Withdrawals may be limited to a verified destination associated with the account. We may require renewed authentication, identity verification, transaction limits, waiting periods or manual review. We may delay or restrict a withdrawal where reasonably necessary to investigate account takeover, fraud, duplicate identity, an erroneous credit, chargeback, sanctions, money laundering, a court order, a legal obligation or a genuine ownership dispute.

Restrictions will last no longer than reasonably necessary, subject to lawful reporting or secrecy obligations. Undisputed legitimate funds will be released or returned when the basis for restriction ends. No clause authorises YOYO CARS to appropriate User funds without a contractual or legal entitlement.

8.5 Taxes

Users are responsible for taxes, levies, filings and statutory contributions arising from their own activities, except amounts the law requires YOYO CARS or a payment provider to collect, withhold or report.

9. Safety, emergencies and location

Transport involves risks including crashes, delay, theft, assault, loss and property damage. Users must exercise reasonable judgment and follow the safety information presented in the Platform. YOYO CARS does not guarantee that a User will act lawfully or safely.

The Platform is not an emergency service. In immediate danger, contact Uganda Police or the appropriate emergency service first. Location and Trip records may assist safety, support, fraud prevention and lawful investigations but do not guarantee rescue, continuous monitoring or prevention of harm.

10. Prohibited Platform conduct

You must not:

• access another person’s account, impersonate anyone or evade verification;
• manipulate location, Trip status, fare, referral, rating, wallet, payment or availability information;
• introduce malware, probe security, overload systems, scrape restricted data or reverse engineer the Platform except where law expressly permits;
• use another User’s personal information outside the purpose of the relevant Trip;
• circumvent a legitimate Platform fee through deceptive off-platform arrangements;
• harass, discriminate against, threaten, exploit or harm another person; or
• use the Platform in violation of law, these Terms or a clearly communicated safety rule.

11. Suspension, investigation and termination

We may warn, limit, suspend or terminate access where reasonably necessary for safety, security, fraud prevention, legal compliance, non-payment, repeated complaints, material breach, risk to another person or protection of the Platform. Urgent action may be taken without advance notice when notice would create risk, frustrate an investigation or breach law.

Where reasonably practicable and lawful, we will provide the reason and a route to request review. Termination does not erase accrued payment obligations, lawful claims, preserved evidence or provisions intended to survive. Personal data and funds will be handled under the Privacy Policy and applicable law.

12. Intellectual property and licence

YOYO CARS and its licensors retain all rights in the Platform, software, designs, trademarks, content and databases. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

You retain ownership of content you lawfully submit. You grant YOYO CARS a worldwide, non-exclusive licence to host, reproduce, adapt and display that content only as reasonably necessary to operate, secure, support and improve the Platform, comply with law and resolve disputes. You confirm that you have the rights required to submit it.

13. Third-party services

The Platform may rely on maps, telecommunications, app stores, identity services, cloud infrastructure and payment providers. YOYO CARS does not control every third-party service and does not guarantee its uninterrupted operation. Links do not constitute an endorsement. We remain responsible for selecting and managing processors to the extent required by data-protection law.

14. Disclaimers

Nothing in these Terms excludes an express commitment made by YOYO CARS, a statutory guarantee, or a duty that cannot lawfully be excluded. Users remain entitled to remedies that mandatory law preserves.

15. Limitation of liability

To the fullest extent permitted by law, YOYO CARS is not liable for indirect, consequential, exemplary or punitive loss, or for loss of profit, opportunity, goodwill or data, where such loss was not the direct and reasonably foreseeable result of YOYO CARS’s breach.

To the fullest extent permitted by law, YOYO CARS’s aggregate liability arising from a claim connected with the Platform will not exceed the greater of: (a) the Platform service fees actually paid by the claimant to YOYO CARS during the twelve months preceding the event giving rise to the claim; or (b) UGX 1,000,000.

The exclusions and cap do not apply to fraud or fraudulent misrepresentation by YOYO CARS; wilful misconduct or gross negligence where it cannot lawfully be limited; death or personal injury to the extent caused by liability that law prohibits us from excluding; breach of a non-excludable data-protection, payment or consumer duty; or any other liability that applicable law does not permit us to exclude or limit.

YOYO CARS is not liable for a Driver’s unauthorised vehicle use, illegal cargo, independent criminal conduct or breach of law unless and to the extent liability is imposed on YOYO CARS by applicable law or caused by YOYO CARS’s own actionable conduct.

16. User indemnity

To the extent permitted by law, you will indemnify YOYO CARS, its officers and employees against a third-party claim, regulatory charge, loss or reasonable legal cost to the extent directly caused by your fraud, unlawful conduct, material breach of these Terms, infringement of another person’s rights, unauthorised vehicle use, or knowing concealment of dangerous or illegal cargo.

This indemnity does not cover loss caused by YOYO CARS’s own negligence, breach of law or misconduct. We will give reasonable notice, allow reasonable participation in the defence, and will not agree to an admission or non-monetary obligation on your behalf without consent where your rights would be materially prejudiced.

17. Complaints and dispute resolution

17.1 Good-faith resolution

Before commencing formal proceedings, a party should send a written notice describing the dispute, relevant Trip or transaction, requested remedy and supporting information to legal@yoyoservices.com. The parties will use reasonable efforts for 30 days to resolve the matter, unless urgent relief or a statutory deadline requires earlier action.

17.2 Arbitration

Except for the matters listed below, a dispute arising out of these Terms or use of the Platform that is not resolved under clause 17.1 shall be finally determined by a single arbitrator in accordance with the Arbitration and Conciliation Act, Chapter 5, Laws of Uganda. The seat and venue shall be Kampala, Uganda, and the language shall be English.

The parties will attempt to agree on the arbitrator. If they do not agree within the period prescribed by law, the appointment shall be made through the Centre for Arbitration and Dispute Resolution established under section 67 of the Act, or the lawful appointing authority then responsible for that function. The arbitrator may award any remedy available under applicable law and shall issue a reasoned written award. A court of competent jurisdiction may recognise or enforce the award.

17.3 Court and regulatory carve-outs

Either party may approach a competent court for urgent interim or protective relief, enforcement of an arbitral award, recovery of an undisputed debt, or a matter that law does not permit to be arbitrated. Nothing restricts a User from reporting a crime, contacting a regulator, submitting a data-protection complaint, or exercising a non-waivable statutory remedy.

17.4 Governing law and individual claims

These Terms and non-contractual obligations connected with them are governed by the laws of the Republic of Uganda. To the extent permitted by law, claims shall be pursued on an individual basis and not as an unauthorised representative claim. This does not prevent lawful consolidation, representative proceedings or regulatory action where applicable law requires or permits them.

18. Changes to these Terms

We may amend these Terms prospectively to reflect legal, security, operational or service changes. We will publish the revised text and update the date. For a material change, we will provide reasonable notice through the Platform or registered contact details and request renewed acceptance where law or the nature of the change requires it. A change does not retrospectively remove an accrued right or decide an existing dispute.

19. General provisions

• Severability: if a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue.
• No waiver: delay in enforcing a right is not a waiver.
• Assignment: a User may not transfer these Terms without our written consent. YOYO CARS may transfer them with the relevant business or corporate restructuring, subject to applicable law and preservation of User rights.
• Entire agreement: these Terms and incorporated policies are the agreement about Platform use, without excluding liability for fraud or a representation that law protects.
• Language: the English version controls to the extent permitted by law. A translation is provided for convenience unless expressly stated otherwise.
• Electronic communications: notices and acceptance may be given electronically as permitted by Ugandan law. Keep your registered contact details current.
• Survival: payment, evidence, intellectual-property, liability, indemnity, dispute and other provisions intended by their nature to continue will survive termination.

20. Contact

Transition notice: These Terms are published on 9 September 2026. They apply immediately to new Users who accept them and are intended to apply to existing Users from 9 October 2026 after reasonable notice. A material term that requires express renewed acceptance will apply only after that acceptance or as otherwise permitted by law.