Answers for riders and drivers

Open YoYo Passenger, choose Passenger, enter your pickup and destination, review the available option and follow the confirmation steps shown in the app.

Choose Cargo when you know the approximate tonnes. Choose Movers when you want to describe the items and estimate a suitable vehicle.

Availability depends on the pickup location, selected service, vehicle category and drivers currently online. Confirm location access, review the selected service and try again when drivers are available.

Prepare your valid identification, driving licence, registered phone number and accurate details for a roadworthy, authorised vehicle. Additional information may be requested during registration.

Approval helps ensure the required account, document and vehicle information has been submitted before a driver provides trips through the platform.

Allow the required location permission so maps, pickup information, nearby-driver matching and trip progress can work correctly. You can review permissions in the phone settings.

Use your own registered phone number. Never share a password, PIN, one-time code or wallet security information, including with anyone claiming to be support.

Call +256 773 018 780 or email info@yoyoservices.com. Include the registered phone number and booking reference when relevant, but never include a password, PIN or one-time code.